Professional Summary
Motivated and dependable professional transitioning into the Information Technology field with experience in troubleshooting, customer service, leadership, and technical problem-solving. Currently pursuing education in Computer Information Technology while building hands-on experience through self-study and home lab projects.
Education
Associate Degree in Computer Information Technology (In Progress)
State College of Florida, Venice | Expected Graduation Date: 2027
Current IT Learning: Studying IT fundamentals, learning Linux and virtualization concepts, and building foundational troubleshooting skills for IT support roles.
Professional Experience
Hydraulic Service Technician
Hydraulic Pros | 2019-2020
- Diagnosed and repaired hydraulic equipment and related systems.
- Performed troubleshooting and maintenance procedures.
- Maintained accurate service documentation and communication.
Concrete Foreman / Laborer
F&G Concrete and Masonry | 2008-2016
- Coordinated daily job site operations and labor crews.
- Ensured safety standards and project completion deadlines.
- Managed hands-on physical and technical construction tasks.
Customer Service Associate
WAWA | 2009-2014
- Assisted with daily operations in a fast-paced customer service environment.
- Resolved customer issues and maintained strong communication skills.
- Worked with POS systems and inventory management processes.